In the first instance we ask residents to try and resolve any issues with their neighbours. Should this not resolve the issue please contact your Local Authority Environmental Health Officer who can assist you further.
The service charge covers the provision of services which are detailed in your lease or TP1. This can include cleaning, gardening, communal electricity, insurance and fees. For a more detailed explanation of your charges please refer to the budget break-down and notes of explanation which are issued each year.
This can be found in your lease or TP1 which should have been provided to you upon purchase. If you do not have a copy, your property manager may have a plan to assist or be able to point you in the right direction to obtain a copy of your lease.
Our offices are open Monday to Friday between 9:00am and 5:00pm. We also operate an emergency out-of-hours service after 5:00pm if your development has subscribed. If subscribed you can call 0345 604 8568
If you are changing your correspondence address please contact us in writing to notify us of the change. It is important to notify us so that we can keep you updated with important issues on the development. It will also ensure that you receive future service charge demands.
Get in Touch
If you have any questions or if we can help in any way, please don't hesitate to contact us.
Call us on... 01743 271 432 or 0161 2105 990
ARLO increases communication between Residents and Property Managers.
I was appointed a Director of Friary Mews looking after a 9 apartments block in Burwaye close Lichfield. My objected is to work with HLM to ensure the property is well maintained and the service charge is appropriate to spend.
My contact and Property Manager is Clare who is easy to contact and listens to the requirement of the Tenants. HLM ensures the property is being well maintained by the contractors as they make regular inspections of each property. The accounts/service charge is well presented with explanatory notes provided with them. I would not hesitate in recommending HLM services and thank Clare for her support and help over the past few years.
James Lawrence - Resident Director
Wiltshire Drive Right To Manage Company have used HLM for the past 11 years and during that time they have always impressed with a combination of very competitive management fees and excellent customer service and response. Service charges under HLM halved from what was being charged by the previous managing agent. I would have no hesitation in recommending HLM as a provider of block management services
Gary Nock - Resident Director
HLM helped us take over Right To Manage on our development of 30 flats in six blocks 12 months ago. The help and assistance provided by them, and in particular Dave Evans was immeasurable. When the Freeholder deliberately left us without insurance upon acquisition Dave arranged emergency cover the same day. Instead of 65% of our service charge being spent on Freeholders inflated insurance and high management fees we now have money to spend on our blocks as a result of HLM’s buying power and negotiation with service providers. HLM work closely with Directors and really put leaseholders in the driving seat.