Our virtual concierge offers our leaseholders real-time updates to save your time and ease the pressures of modern living. ARLO will keep you up to date with issues concerning your development and allows for quick reporting of problems
HLM was established over 15 years ago. The business has grown to cover most areas of the UK. We provide a personalised service tailored to the requirements of each development, which is allocated a specific property manager to manage the needs of the residents. We are able to offer a personal service which benefits from the advantages of support and assistance from a specialist nationwide company.
We understand that changing agent can be a daunting prospect. Our team is here to help with this process. By contacting our team we can arrange to come to your development, discuss your requirements and assist with the transition to HLM.
At HLM we have a wealth of experience with estate management. Often the estate is made up of multiple blocks and houses. We bring our expertise to this area to make sure that all the bespoke needs are met.
HLM helped us take over Right To Manage on our development of 30 flats in six blocks 12 months ago. The help and assistance provided by them, and in particular Dave Evans was immeasurable. When the Freeholder deliberately left us without insurance upon acquisition Dave arranged emergency cover the same day. Instead of 65% of our service charge being spent on Freeholders inflated insurance and high management fees we now have money to spend on our blocks as a result of HLM’s buying power and negotiation with service providers. HLM work closely with Directors and really put leaseholders in the driving seat.
Susan Garner – Resident Director
I was appointed a Director of Friary Mews looking after a 9 apartments block in Burwaye close Lichfield. My objected is to work with HLM to ensure the property is well maintained and the service charge is appropriate to spend.
My contact and Property Manager is Clare who is easy to contact and listens to the requirement of the Tenants. HLM ensures the property is being well maintained by the contractors as they make regular inspections of each property. The accounts/service charge is well presented with explanatory notes provided with them. I would not hesitate in recommending HLM services and thank Clare for her support and help over the past few years.
James Lawrence - Resident Director
Wiltshire Drive Right To Manage Company have used HLM for the past 11 years and during that time they have always impressed with a combination of very competitive management fees and excellent customer service and response. Service charges under HLM halved from what was being charged by the previous managing agent. I would have no hesitation in recommending HLM as a provider of block management services