Introduction

This website provides information you will find useful in understanding the management scheme for your property. We have tried to deal with all the points that may arise in connection with the maintenance of a block of apartments, or the provision of services to houses where we maintain the communal areas.

HLM is an established property management company specialising in block management.

We aim to provide a professional property management service, to ensure that the development is managed in accordance with the wishes of the majority of residents at a cost which is reasonable.

Independent auditors certify annually that our clients’ accounts are fully inspected. Additionally, we have substantial professional indemnity insurance cover for our activities.

These requirements are all designed to protect you, by ensuring that our service charge funds are adequately safeguarded against fraud or theft, that you are only charged a reasonable sum for the services provided and that a professional attitude is adopted by us in our dealings with you.

What is the role of a Managing Agent ?

A managing agent is appointed to carry out the duties listed below.

Services and Maintenance

• Deal with all questions, queries, complaints, etc. from residents and others
• Employ and supervise contracts for routine services e.g. cleaning
• Maintain a regular inspection programme of all buildings
• Obtain tenders and supervise major and non-annual works
• Hold meetings with residents and residents’ associations to discuss the management of the building or estate
• Arrange fire safety risk assessments

Buildings Insurance

• Deal with all insurance matters relating to the structure of the property
• Implement public liability cover

Accounting

• Maintain a full financial service to calculate and collect service charges
• Produce annual audited accounts
• Make payments to contractors

Ground Rent

• Collect ground rents on behalf of the freeholder, where applicable.